1. Overview
This Refund Policy describes the terms under which SeraTV provides refunds for subscription purchases made through our website. We strive to ensure every customer is satisfied with their experience, and our 30-day money-back guarantee reflects that commitment.
This policy applies to all subscription plans purchased directly through seratv.com. Purchases made through third-party resellers or app stores are subject to those platforms' respective refund policies.
2. Refund Eligibility
You are eligible for a full refund if:
Repeated refund requests from the same account may result in refusal of future refunds.
3. Non-Refundable Items
The following are not eligible for refunds:
- Subscriptions older than 30 days
- Renewal payments for existing subscriptions
- Purchases made through unauthorized resellers
- Add-on services or premium features already activated
- Setup fees or installation charges (if applicable)
- Subscriptions that have been used extensively (e.g., watched 100+ hours)
- Accounts suspended for violating our Terms of Service
4. How to Request a Refund
To request a refund, follow these steps:
support@seratv.com or use our live chat. Include your order number and reason for refund.
Our team will verify your account, purchase date, and eligibility within 24-48 hours.
If eligible, your refund will be approved and processed within 5-10 business days.
You'll receive an email confirmation once the refund has been issued.
Include your order number (found in your confirmation email) to speed up the refund process.
5. Processing Time
Refund processing times vary by payment method:
| Payment Method | Processing Time | Approval Time | Total Wait |
|---|---|---|---|
| Credit/Debit Card | 24-48 hours | 5-10 business days | 6-12 business days |
| PayPal | 24-48 hours | 3-5 business days | 4-7 business days |
| Cryptocurrency | 24-48 hours | 1-3 business days | 2-5 business days |
| Bank Transfer | 24-48 hours | 7-14 business days | 8-16 business days |
6. Refund Methods
Refunds are issued to the original payment method used for purchase:
- Credit/Debit Card — Refunded to the same card
- PayPal — Refunded to your PayPal account
- Cryptocurrency — Refunded to the same wallet address
If the original payment method is unavailable, we may offer store credit or an alternative refund method.
7. Partial Refunds
In some cases, a partial refund may be issued:
- Request made after 30 days but within 60 days (50% refund)
- Subscription used for more than 50% of the billing period
- Downgrade from a higher-tier plan to a lower-tier plan
Partial refunds are calculated based on remaining unused time and subscription value.
8. Free Trials
SeraTV may offer 24-hour free trials for new customers. Please note:
- Free trials are limited to one per household/email address
- If you cancel during the trial, you will not be charged
- If you do not cancel before the trial ends, you'll be charged for the selected plan
- Trial periods do not qualify for additional refunds after conversion to paid
9. Chargebacks & Disputes
We encourage customers to contact us directly before filing a chargeback or dispute. Most issues can be resolved quickly through our support team.
Filing a chargeback without first contacting support may result in immediate account suspension while the dispute is resolved.
10. Subscription Cancellation
You can cancel your subscription at any time. Cancellation prevents future auto-renewals but does not automatically trigger a refund for the current billing period.
To cancel your subscription:
- Sign in to your SeraTV account
- Navigate to Account Settings → Subscription
- Click Cancel Subscription
- Confirm cancellation
Your subscription will remain active until the end of the current billing period.
11. Contact Us
For refund requests or questions about this policy, contact us: