1. Introduction
SeraTV ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website seratv.com or use our IPTV subscription services (collectively, the "Service").
By accessing or using the Service, you agree to the terms of this Privacy Policy. If you do not agree with the practices described in this policy, please do not use the Service.
2. Information We Collect
2.1 Personal Information You Provide
We collect information that you voluntarily provide when you:
- Create an account
- Purchase a subscription
- Contact customer support
- Subscribe to our newsletter
- Complete surveys or forms
This information may include:
- Name — Your full name
- Email address — Used for account management and communication
- Billing information — Payment details processed securely (we do not store full card numbers)
- Account credentials — Username and encrypted password
- Communication records — Support tickets and chat history
2.2 Information Collected Automatically
When you use the Service, we may automatically collect:
- Device information — Browser type, operating system, device model
- Usage data — Pages visited, features used, time spent
- IP address — Used for security and fraud prevention
- Log data — Access times, error logs, performance data
2.3 Information from Third Parties
We may receive information about you from:
- Payment processors — Stripe, PayPal, and cryptocurrency processors
- Authentication providers — Google (when you sign in with Google)
- Analytics services — Aggregated, anonymized usage statistics
3. How We Use Your Information
We use your information for the following purposes:
To provide, maintain, and improve the Service, process transactions, and manage your subscription.
To create and manage your account, authenticate your identity, and provide customer support.
To send you service announcements, billing notifications, and respond to your inquiries.
To send promotional emails about new features, offers, and content (you can opt out anytime).
To detect, prevent, and address fraud, abuse, and technical issues.
To comply with applicable laws, regulations, and legal processes.
6. Data Security
We implement industry-standard security measures to protect your information, including:
- 256-bit SSL/TLS encryption for all data transmission
- Secure payment processing via PCI-compliant providers
- Encrypted storage for sensitive data
- Regular security audits and vulnerability assessments
- Access controls limiting employee access to personal data
However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to:
- Provide the Service and fulfill our contractual obligations
- Comply with legal, accounting, and tax requirements
- Resolve disputes and enforce agreements
Account data: Up to 2 years after account closure. Payment records: 7 years (tax requirements). Support communications: 3 years. Usage logs: 12 months.
8. Your Rights
Depending on your jurisdiction, you may have the following rights:
To exercise these rights, contact us at privacy@seratv.com. We will respond within 30 days.
9. Third-Party Links
The Service may contain links to third-party websites or services (such as payment processors or app stores). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
10. Children's Privacy
The Service is intended for users 18 years or older. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.
11. International Data Transfers
SeraTV operates globally and may transfer your information to servers located in different countries. When we transfer data internationally, we ensure appropriate safeguards are in place, including:
- EU Standard Contractual Clauses (SCCs)
- Data Processing Agreements (DPAs) with third parties
- Compliance with GDPR and other applicable regulations
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by:
- Posting the updated policy on this page
- Sending an email notification (for material changes)
- Updating the "Last Updated" date at the top
Continued use of the Service after changes constitutes acceptance of the updated policy.
13. Contact Us
If you have questions about this Privacy Policy or your personal data, please contact us: